Washington DC – What’ s Wrong With The Pay By Phone System
WASHINGTON – Five months after launching citywide, Parkmobile still has its flaws in D.C.
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It happened to Lisa Washington twice last month, and she has the receipts to prove it. On December 14, she paid to park from 8:20 a.m. to 10:19 a.m. She got a $25 ticket at 8:40 a.m. It was even worse on December 30. She was ticketed 13 minutes after paying to park for an hour.
“Obviously, they’re not coding in the license plate numbers to see if Parkmobile was used,” Washington says.
She is fighting her tickets, which were both issued by the same DDOT employee.
More than 180,000 people have registered to use Parkmobile apps to pay for meters, and DDOT officials say it has been used more than a million times, with less than one percent reporting any problem.
DDOT Communications Director John Lisle says the system clearly still has growing pains.
“It could be a case of human error, and it will require more training to correct,” Lisle says. “Parkmobile customers can print a receipt from their accounts to submit as evidence.”
DMV officials say when you contest a ticket, it is marked in the system as pending review until your hearing, so your vehicle should not get booted.
Washington is not taking any chances.
“I’m not parking on the street for now,” she says.
DMV Parking adjudication:
Read the original story is on myfoxdc.com.
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